Resolute DTG has launched augmented reality support for its UV, Ricoh and Green Button DTG system owners.
If a customer’s machine suddenly stops working, a Resolute technician can be on hand instantly through the new augmented reality support system. All the user needs is a smartphone and an internet connection. Download the clever app, use a one-time access code and away you go.
The Resolute technician can be shown the problem through the customer’s smartphone camera and then guide the customer through to the solution quickly.
This new service is free for all Green Button DTG systems, UV printers and owners of Ricoh devices purchased from Resolute.