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Customer service best ever from Rowlinson
Published:  21 September, 2005

Stockport-based Schoolwear provider Rowlinson Knitwear have revolutionised the level of service it is able to offer its customers with the introduction of a comprehensive computer system from PCI Systems Limited.

Rowlinson was formed in 1935, with an aim to provide high quality school knitwear to independent retailers Since that time, Rowlinson's has continued to grow year on year to such an extent that systems introduced in the early stages of the business could not keep up with their continued expansion.

Using PCI¹s advanced Management Information System, which has been designed specifically for the Clothing and Textile Industry, Rowlinson are now able to manage all aspects of their business.

A particular problem was Stock Control Management. Using the highly sophisticated and unique cross-reference searching system built into the PCI solution, customer service staff can view all aspects of customer orders and product information at the ‘touch of a button¹.

This state-of-the-art software means customer orders are processed quickly and more efficiently. Managing customers, suppliers, stock control, order processing, picking, despatch and invoicing in one fully integrated system gives Rowlinson Knitwear the flexibility they require.

The ability to integrate the PCI System in manageable modules into the existing business functions of Rowlinson Knitwear has ensured a smooth transition to this new system for Rowlinson's. For further information contact Rowlinson on 0161 477 7791 or visit www.rowlinson-knitwear.com.







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